LOXAVIRA™
Hangzhou Boyimei Electronic Technology Co., Ltd. | Legal Representative: Zhu Chengdi | Email: service@loxavira.com | Address: No. 857-44, Zhakou Road, Xinwan Subdistrict, Qiantang District, Hangzhou City, Zhejiang Province
Terms of Use
Last Updated: September 30, 2026
These Terms of Use describe how visitors may access and interact with the LOXAVIRA™ website.
They are intended to protect website functionality, brand materials, customer information, and the ability of visitors to use our services reliably.
1. Permission to Use the Website
Visitors may access LOXAVIRA™ for ordinary personal purposes including browsing products, reviewing product information, reading policies, and contacting customer service.
Access does not grant ownership of website content or brand materials.
2. Acceptable Conduct
Visitors must use the website lawfully and in a manner that does not interfere with website systems or other users.
Users must not knowingly submit harmful code, automated abuse, deceptive requests, unauthorized access attempts, or content intended to damage or disrupt website services.
3. Accurate Communications
Information submitted through customer service channels should be accurate to the best of the user’s knowledge.
This helps LOXAVIRA™ understand questions and provide appropriate assistance.
4. Content Provided for Information
Product information, household-use suggestions, organization examples, photographs, and descriptions are provided to help customers evaluate products.
Individual household layouts and use conditions vary.
Customers should use reasonable judgment when determining whether an organization product is suitable for a particular space.
5. Website Images
Product images may contain styling elements, household props, or example contents used to illustrate how a product may appear in an organized environment.
Unless stated otherwise, surrounding decorative objects shown for presentation are not necessarily part of the product itself.
Customers should rely on the relevant product description when determining the item included.
6. Brand Materials
LOXAVIRA™ branding and original website materials may not be copied, republished, modified, or used for unauthorized commercial purposes.
This includes original visual arrangements, product presentation content, written materials, and brand identifiers to the extent protected by applicable law.
7. Automated Access
Visitors may not use automated systems in a manner that creates unreasonable technical load, extracts protected content at scale, interferes with normal website operation, or attempts to bypass access restrictions.
8. Links and External Resources
The website may occasionally provide links to external services.
A link does not mean that LOXAVIRA™ controls every aspect of the external website.
Third-party content is governed by the relevant provider’s own terms.
9. Website Changes
We may modify navigation, product presentation, page structure, technical functions, or informational content as the store develops.
Changes may be made without preserving every previous version of the website.
10. Customer Support Use
Customer support is intended for legitimate questions about LOXAVIRA™ products and services.
After-sales requests are generally reviewed within:
3 business days
Repeated abusive, fraudulent, or technically disruptive communications may be restricted where permitted by applicable law.
11. Service Timeframes
For clarity, LOXAVIRA™ maintains the following standard timeframes:
Shipping: 3–7 business days
Return request period: 30 days after delivery
After-sales handling: within 3 business days
Refund completion after approval: 7–10 business days
These timeframes should be read together with the relevant policy page.
12. Privacy
Information obtained through website use is handled in accordance with our Privacy Policy.
Visitors should review the Privacy Policy for information concerning data collection, cookies, analytics, advertising technologies, retention, privacy choices, and customer communications.
13. Misuse of the Website
We may take reasonable action to protect the website where activity involves security threats, fraud, unauthorized access, harmful automation, intellectual property misuse, or unlawful conduct.
Such measures may include restricting access where necessary.
14. No Waiver
If LOXAVIRA™ does not immediately enforce a provision of these Terms, that does not necessarily mean the provision has been permanently waived.
15. Severability
If any provision is found unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.
16. Updates
LOXAVIRA™ may revise these Terms of Use to reflect changes in website operation, technology, service practices, or legal requirements.
Continued website use after an updated version becomes effective is subject to the version then published, to the extent permitted by applicable law.
17. Contact Information
Questions concerning website use may be sent to:
LOXAVIRA™
Hangzhou Boyimei Electronic Technology Co., Ltd.
Legal Representative: Zhu Chengdi
No. 857-44, Zhakou Road, Xinwan Subdistrict, Qiantang District, Hangzhou City, Zhejiang Province
service@loxavira.com