LOXAVIRA™
Hangzhou Boyimei Electronic Technology Co., Ltd. | Legal Representative: Zhu Chengdi | Email: service@loxavira.com | Address: No. 857-44, Zhakou Road, Xinwan Subdistrict, Qiantang District, Hangzhou City, Zhejiang Province
Privacy Policy
Last Updated: September 30, 2026
This Privacy Policy explains how LOXAVIRA™ handles personal information when visitors access our website, browse products, communicate with customer support, submit service requests, or otherwise interact with our online services.
We aim to collect and use information only for legitimate store operations, customer support, website functionality, security, analytics, advertising measurement, and other purposes described in this Policy.
1. Information You Provide
Depending on how you interact with our website, you may provide information such as:
Name, email address, telephone number, delivery details, customer service correspondence, return-related information, product questions, and information contained in messages submitted to our support team.
Customers should provide only information that is reasonably necessary for the relevant request.
2. Information Collected Through Website Use
Certain technical and interaction information may be collected automatically when visitors use our website.
This may include device type, browser information, IP address, operating environment, approximate technical location information, referring pages, website interactions, pages viewed, product interactions, and similar website activity information.
Where advertising or analytics technologies are enabled, advertising service providers may also process device identifiers and shopping-interaction events in accordance with applicable consent settings and legal requirements. AppLovin’s current privacy documentation similarly explains that its e-commerce advertising services may process technical identifiers and certain website shopping events when merchants use its advertising technologies. Applovin Legal
3. Why We Use Information
Information may be used to:
Operate and maintain our website, respond to customer inquiries, provide after-sales assistance, coordinate delivery-related services, review return requests, improve product presentation, understand website performance, protect against misuse, maintain operational records, improve customer experience, measure advertising effectiveness, and comply with applicable legal obligations.
We do not use personal information for purposes that are materially unrelated to those described here without an appropriate basis.
4. Customer Service Records
When you contact:
we may retain your communication and relevant information so that we can understand the request, provide assistance, maintain service continuity, and resolve related issues.
After-sales requests are generally reviewed within 3 business days.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, or similar technologies.
These technologies may support essential website operation, remember preferences, measure website activity, understand visitor interactions, improve site performance, detect misuse, or support advertising measurement.
Where legally required, non-essential technologies should be used in accordance with applicable consent choices.
Visitors can also manage certain technologies through browser or device settings.
6. Advertising and Analytics Services
LOXAVIRA™ may use third-party services to understand website activity and measure advertising performance.
Depending on the service and visitor settings, these providers may process technical information, website interaction information, or product-related activity.
Third-party providers operate under their own privacy terms and may have separate privacy controls available to users.
7. Sharing of Information
We may disclose information to service providers when reasonably necessary for store operations.
Such providers may support website hosting, customer service, delivery coordination, security, analytics, technical infrastructure, advertising measurement, or legal compliance.
We expect service providers to process information only for authorized purposes and subject to appropriate contractual or legal requirements where applicable.
8. Sale and Sharing of Personal Information
LOXAVIRA™ does not sell personal information in exchange for monetary consideration.
Certain privacy laws may define some advertising-related disclosures as “sharing” or similar activity even where no monetary sale occurs.
Where applicable law provides an opt-out right for such activity, eligible users may contact us or use available website privacy controls.
9. Information Retention
Information is retained only for as long as reasonably necessary for the purpose for which it was collected, including customer service, security, record maintenance, dispute resolution, operational requirements, and legal obligations.
Retention periods may vary depending on the type of information and the purpose involved.
10. Information Security
We use reasonable administrative and technical measures intended to protect personal information against unauthorized access, alteration, loss, or misuse.
No online system can guarantee absolute security, and users should take reasonable steps to protect their own devices and communications.
11. Your Privacy Choices
Depending on your jurisdiction, you may have rights concerning your personal information.
These may include rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent, as well as certain rights relating to targeted advertising or information sharing.
Applicable rights depend on local law and the circumstances of processing.
12. Children’s Information
Our website is intended for general adult household shopping and is not directed toward children.
We do not knowingly seek personal information directly from children where prohibited by applicable law.
13. External Services
Our website may contain links or integrations operated by third parties.
LOXAVIRA™ does not control the privacy practices of independent third-party websites or services. Visitors should review their applicable privacy information.
14. Updates to This Privacy Policy
We may revise this Privacy Policy when our website, service providers, operational processes, or applicable requirements change.
The updated version will be published on this page with an updated revision date.
15. Privacy Contact
Questions or privacy requests may be sent to:
LOXAVIRA™
Hangzhou Boyimei Electronic Technology Co., Ltd.
Legal Representative: Zhu Chengdi
No. 857-44, Zhakou Road, Xinwan Subdistrict, Qiantang District, Hangzhou City, Zhejiang Province
service@loxavira.com