LOXAVIRA™
Hangzhou Boyimei Electronic Technology Co., Ltd. | Legal Representative: Zhu Chengdi | Email: service@loxavira.com | Address: No. 857-44, Zhakou Road, Xinwan Subdistrict, Qiantang District, Hangzhou City, Zhejiang Province
Return Policy
Last Updated: September 30, 2026
LOXAVIRA™ provides a structured return process so that customers can understand how return requests are reviewed and what information may be required.
Return Request Window
Customers may request a return within:
30 days after delivery
The return period begins on the date the shipment is recorded as delivered.
Where applicable law provides additional rights, those legal rights remain unaffected.
Starting a Return
Before returning a product, contact:
Please identify the product and explain the reason for the request.
Our team may request supporting photographs or additional information when necessary to understand the condition or nature of the request.
Return Condition
For a standard return, the product should generally be kept in reasonable returnable condition.
Where applicable, customers should retain the product’s main components, included accessories, and relevant accompanying materials.
A return may require additional review when an item shows substantial use beyond reasonable inspection, intentional damage, unauthorized modification, misuse, or missing essential components.
Damaged or Incorrect Items
If an item arrives damaged or differs materially from the item expected, contact customer support and provide clear details.
Photographs may be requested to allow our service team to review the condition efficiently.
Customers should not intentionally dispose of an item involved in an unresolved return request unless instructed otherwise.
Return Authorization
Customers should contact LOXAVIRA™ before sending an item back.
This allows us to confirm relevant information and provide the appropriate return instructions.
Items returned without prior communication may require additional identification and can take longer to review.
After-Sales Review Time
LOXAVIRA™ aims to begin processing return and after-sales requests within:
3 business days
This represents the normal review timeframe after sufficient information has been received.
Refund Completion
After a return or refund request has been approved and any required return procedure has been completed, refund completion generally takes:
7–10 business days
The exact completion date may vary based on administrative or external processing conditions.
Items Requiring Individual Review
Certain situations may require case-by-case assessment, including products returned with missing components, products showing substantial alteration, requests made outside the standard return period, or circumstances where the condition cannot be established from the information provided.
We will communicate the available resolution after reviewing the relevant details.
Reasonable Inspection
Customers may reasonably inspect a product to understand its appearance, construction, and suitability.
However, using a product beyond what is reasonably necessary to evaluate it may affect the return review where permitted by applicable law.
Return Shipping Instructions
Return routing and instructions may depend on the product and circumstances.
Customers should therefore obtain return guidance from customer support before dispatching an item.
Do not send products to the company address unless customer support has specifically confirmed that address for the relevant return.
Policy Consistency
Our service timelines are maintained consistently across the website:
Return request period: 30 days after delivery
After-sales handling: within 3 business days
Refund completion after approval: 7–10 business days
Standard shipping: 3–7 business days
Return Contact
For return assistance:
LOXAVIRA™
Hangzhou Boyimei Electronic Technology Co., Ltd.
Legal Representative: Zhu Chengdi
No. 857-44, Zhakou Road, Xinwan Subdistrict, Qiantang District, Hangzhou City, Zhejiang Province
service@loxavira.com